Bedford, MA – Continental Resources, Inc. (ConRes IT) announced today that is has been recognized by Cisco Systems, Inc. with the Outstanding Customer Satisfaction Partner of the Year Award.
“ConRes is proud to be recognized by Cisco for our outstanding customer satisfaction,” says COO Kevin McCann. “At ConRes, we work tirelessly to ensure our customers’ business objectives and goals align with the proper Cisco solutions and services.
“While we have always aligned with the success of our customers, in the last few years we have implemented an official Customer Success (CX) Practice. This ensures we are focusing on our customers’ business outcomes and helping them fully maximize their technical investments. As a partner, we are concentrating on helping our customers throughout the entire lifecycle of their IT environment.
That is why we have a 98% satisfaction rating.”
Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. As a partner, ConRes maintains the Advanced status for Customer Success. This means they adhere to Cisco’s standards for customer success. ConRes prides itself on the relationships they’ve built with their clients, and this award—based client feedback—is a testament to that effort.
Backed by 55+ years of customer dedication, ConRes is a Private, Family, Women-Owned IT solutions provider bringing best-of-breed technology solutions and managed services together to solve business problems. By combining top-level manufacturer partnerships, highly skilled professional services and a state-of-the-art Integration & Logistics Center, we bring value by delivering end-to-end solutions across cloud, collaboration, cybersecurity, data center and DevOps.