Managed Services

Maximize your resources, financial and human, by solving your IT problems before they arise. Our experts proactively manage your infrastructure, so your team is free to focus on core technology and business initiatives.  By freeing up expertise and filling knowledge gaps on your team, we help drive IT performance with predictable costs, proactive support, and adaptive service.

Managed Services from ConRes proactively works to maintain your technical infrastructure, reduce spend, and increase security.

Take a proactive approach to IT management with ConRes Managed Services.

Cloud Optimization

  • Leverage ConRes tooling and expertise to identify cost optimization opportunities and control shadow IT in cloud environments.
  • Recurring service keeps the focus on optimization preventing unwanted sprawl and proper utilization of virtual resources.
  • Lightweight tooling for greater visibility across instances/platforms, regular reporting, and recommendations for optimization and security best practices

Network

  • Proactive monitoring, management, and administration of switches, routers, and firewalls.
  • Configuration, firmware updates, and backups for networking infrastructure
  • Rapid incident response, ongoing patching, and monthly availability and capacity reporting
  • First-call support triage with appropriate vendor

Security

  • Comprehensive approach to managed security through Asset Discovery, Vulnerability Assessment, Intrusion Detection, Behavioral Monitoring, and SIEM.
  • 24x7x365 Security Operations Center
  • Customized risk and compliance reporting

Service Desk

  • Flexible round-the-clock laptop/desktop support for your user community
  • User provisioning and account management
  • Password resets, Anti-virus support, and Application troubleshooting for commonly used business software

Data Center

  • Proactive monitoring, management, administration, and patching of server infrastructure
  • Server roles and feature additions and removals
  • Operating system provisions
  • Ongoing patching
  • First-call support triage with vendor
  • Monthly availability and capacity reporting

Unified Communications

  • Configuration, monitoring, and support for telephony and unified communication platforms
  • User provisioning and account management
  • Ongoing patching
  • First-call support triage with vendor
  • Monthly availability and capacity reporting

Popular Services Offerings

Delivery Methodology

  • 100% US-based resources
  • 24x7x365 staffing
  • Centralized management platforms for better customer experience
  • Customized runbooks
  • Integration with existing business processes and procedures
  • Automated system monitoring
  • Process excellence with ITIL approach to IT service management
  • Vendor management and coordination

Customer Benefits

  • 24x7x365 eyes on glass
  • Better uptime
  • Cost savings over in-house IT
  • Better visibility with regular reporting
  • Free-up internal staff for strategic work
  • Fill gaps in internal skillset
  • Improved security
  • Rapidly scale your technical team
  • Proactive approach to IT problem management

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