Vendor Escalation and Management
When you have a problem to solve, dealing with hardware manufacturers can be time consuming. Through no fault of your own, you’re thrown into the ‘Responsibility’ game where the hardware vendor claims the fault lies with the application and the software vendor says it’s the hardware…
Sometimes, getting a fast response is directly proportional to the clout that you wield. Other times, it’s a matter of ‘the squeaky wheel gets the grease’. Meanwhile, the last thing you have is time.
Getting Beyond Hardware vs. Software Finger Pointing
The IT products arm of Continental Resources is one of the CRN Tech Elite 250, best-of-breed solution providers (basis: elite IT certifications and top vendor partnerships). In addition, that Division places #65 on the list of North America’s largest solution providers – which makes ConRes one of the largest resellers in North America.
When you engage with our Managed Services team, the strength of our size, scale and manufacturer relationships pass along to you, providing escalation power you may never have experienced before.
By leveraging our vendor relationships, you gain even more value from our already competitive pricing. In the event of an issue, we advocate with the manufacturer on your behalf and open a support case. We also provide you with warranty information and return merchandise authorization (RMA) support.
Put the power of scale to work for you by contacting ConRes to discuss managed services for your organization.