First Call Services for Hybrid IT Infrastructures
ConRes provides first-call support for our integrated solutions, as well as the other hardware installed across your enterprise. Our deep relationships with vendors and platform-agnostic training for our engineers enable us to provide high-quality, first-call service for a variety of vendors.
From our network operations center (NOC), we answer calls with questions about hardware, software or the efficient management of equipment.
Our secure NOC operates 24×7 and uses established application management procedures to provide first-call services worldwide. Since we staff our NOC with highly-qualified engineers, no call will ever be transferred overseas or answered by technicians who need to page an engineer.
Every call is answered by a first-call expert who is capable of answering questions and concerns immediately, as well as escalating the call as needed and communicating each step to your staff until the issue is resolved.
We strive to serve as an extension of your IT department. With our dedication to customer service, we have the flexibility to quickly adapt to your specific needs and the changing demands of your business.