Business Discovery:
An intelligence-gathering process to gain a better understanding of the business challenges and the market in which you operate.
Current State Assessment:
A thorough assessment of the current state of the installed technology environment and a review of the objectives for change.
Gap Analysis:
An in-depth analysis and report on where and how the current environment needs to be enhanced to meet business objectives.
Solution Design:
Engagement of expert technology professionals in the planning and design of a comprehensive solution to meet business objectives.
Implementation Planning and Testing:
A pre-implementation phase in which solution concepts are proven and proposed configurations tested.
Implementation:
Professional installation and integration of all hardware, software, network storage, and supporting components.
Support/Transition:
Formal support structure and escalation procedures to address problems or concerns promptly and professionally, while helping the staff to become self-sufficient.
Monitor:
Continuous monitoring of the solutions to ensure they meet customer expectations and to proactively address future needs.